Résumé du livre

This book provides a broad spectrum of the knowledge required for the logistician and for his or her contribution to the growth of a company. The book is built on a conceptual framework in which all the stakes and themes of logistics are analyzed according to a systematic approach. Indeed, many elements are critical to the successful logistical strategy: customer relation management, interactive information support, production optimization and process development, vision, strategy and operations management, and human resources and resource allocation. Growing out of a successful course given by the International Institute for the Management of Logistics (IML) of the Swiss Federal Institute of Technology (EPFL) in Lausanne, the purpose of the book is to present a methodology allowing the reader to apply the critical factors embedded in the design of strategy. The book combines concepts with practical examples. Transversal vision and detailed case studies highlight the main themes of modern logistics and daily preoccupations of logisticians.